FAQ

Product and Composition

BITTS design intent

A piece built on the natural sugars of dates, with prebiotics added. The intent is simple: when sweetness is needed during the day, the ingredients themselves complete the answer — without refined sugar.

Why raw production

We do not bake. This preserves the original aroma and texture of the ingredients, and minimizes change to heat-sensitive nutrients.

Why it tastes sweet without sugar

The sweetness comes from the natural sugars in tree-dried dates and figs. No white sugar or other refined sugar is used.

Allergens

Contains soybeans (black beans). Free from gluten, dairy, and eggs. Produced in a workshop that also handles wheat, eggs, dairy, and nuts.

Storage

Best-before and storage

A best-before of 70 days or more from production. The low water activity of the composition means no preservatives are used. After opening, keep in a cool, dark place below 25°C.

The 2PM / NIGHT design

We designed two times — afternoon (2PM) and night (NIGHT) — with separate formulations and flavors. Each ingredient choice matches the time it's meant for.

What 0.0% NOISE means

A BITTS concept word for: no white sugar, no synthetic additives, no artificial flavors.

Shipping

Shipping time and cost

Orders are usually shipped within 3 business days. Shipping is ¥550. Free on orders over ¥8,000 (tax included), or with the ROUTINE subscription plan.

Skipping or cancelling a subscription

You can manage this anytime from your account. No limits on changes. We recommend updating at least 14 days before the next payment date.