Shipping policy
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SHIPPING POLICY
Carriers
Sagawa Express / Yamato Transport
Shipping Method
The optimal shipping method is automatically applied based on order quantity.
· 4 items or fewer: Mail delivery (to your mailbox)
· 5 items or more: Courier delivery (in person)
· 4 items or fewer: Mail delivery (to your mailbox)
· 5 items or more: Courier delivery (in person)
Shipping Fee
· Subscriptions: Free
· Standard orders ¥8,000 and over: Free
· Standard orders under ¥8,000: Flat rate ¥550 nationwide
· Standard orders ¥8,000 and over: Free
· Standard orders under ¥8,000: Flat rate ¥550 nationwide
Delivery in Your Absence
· Mail delivery: Delivered to your mailbox; no signature required.
· Courier delivery: If absent, follow the missed delivery notice and arrange redelivery within the holding period.
· Courier delivery: If absent, follow the missed delivery notice and arrange redelivery within the holding period.
Reshipment
If a package is returned due to incomplete address details or extended absence, reshipment fees will be charged on delivery (at the customer's expense).
Cancellations and Returns
Due to the nature of our products, we do not accept cancellations after shipment, nor returns or refunds at the customer's request.